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Frequently Asked Questions

1.How can I return my items back to Executive Leather from Australia?

We want to give you a hassle-free way to return any item to us for a refund. You can return any items in their original condition within 14 days of the date you received your order. If you order has free shipping, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

There is strictly no refund on personal engraved items or change of mind.

 

2.How does your Australia Post Tracked Returns service work?

  • Drop your parcel straight into a Post Box or at an Australia Post Office.
  • Return shipping charges are buyer's responsibility and dependent on your location.
  • Once you have successfully submitted your return to returns@executiveleather.com.au, you will be sent a confirmation email from Executive Leather which will contain a link to download your returns label.
  • Print the returns label and attach it to your parcel.

3. Why buy from Executive Leather based in Melbourne Australia?

  • Executive Leather can give your the best price guarantee. If you find a cheaper available price simply contact us info@executiveleather.com. au we can beat it by 5%.
  • You are dealing with the same time zone.
  • No overseas credit card surcharge or exchange rate hike.
  • Executive Leather provides world class service. Check us out on our reviews to read what our customers rated us in the past.
  • Executive Leather sells only the good quality products both Australian made and made in Italy. We take pride of our product QUALITY, VALUE and SERVICE.

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